Terms of service

1. Introduction

1.1 These Terms govern the use of our website and the purchase of products offered through our website.

1.2 The definitions and interpretations of these Terms are set out in Section 26.

2. Acceptance

2.1 You represent and warrant that:

(b) you have the authority to enter into a legally binding contract with us; and

(c) you are not prevented by any applicable law or agreement from entering into such a contract.

2.2 We reserve the right to request written confirmation of your authority to accept these Terms.

2.3 You represent and warrant that:

(a) you have not been convicted of any computer or internet-related offence; and

(b) you have not previously been refused products or access to the Website.

2.4 We reserve the right to refuse you access to our Website if we deem it necessary or appropriate.

2.5 By placing an Order, you confirm:

(a) that you have carefully and in full read these Terms;

(b) your offer to purchase the Order solely in accordance with these Terms;

(c) your agreement that any Order Confirmation will be based solely on these Terms; and

(d) your commitment to comply with these Terms.

2.6 If you do not agree to these Terms, you must not use the Website or purchase any Products.

2.7 You must expressly agree to these Terms in order to:

(a) submit information to or through our Website; or

(b) purchase a Product.

2.8 By visiting our Website, purchasing Products or agreeing to these Terms:

(a) you also accept our Privacy Policy; and

(b) you accept and agree to be bound by our Acceptable Use Policy (see Section 12 below).

2.9 We recommend that you print a copy of these Terms for future reference.

2.10 If you do not agree to these Terms, you must not place an order or communicate with us.

3. Personal Use

You confirm that you will use the Website to purchase Products solely for your own personal, non-commercial use as a principal and not as an agent or on behalf of anyone else.

4. Prices

4.1 We will use our best efforts to ensure that all details, descriptions and prices of Products displayed on our Website are accurate. However, errors may occur.

4.2 If we discover a pricing error, we will notify you as soon as possible and give you the opportunity to confirm your order at the correct price or cancel it.

4.3 If we are unable to contact you or do not receive a response, the order will be treated as cancelled and you will receive a full refund.

4.4 If you choose to confirm your order, we will arrange delivery and charge or refund to you the amounts stated in our notice, using the same payment method you used to place your order.

4.5 We are not obliged to fulfil an order if the price on the Website is incorrect (even after you have received an order confirmation).

4.6 Prices may change from time to time. However, such changes will not affect an Order for which an Order Confirmation has already been sent.

5. Placing an Order

5.1 All orders are subject to availability. If we have sufficient stock to fulfil your order, you will receive an order confirmation.

5.2 In the event of delivery difficulties or insufficient stock to fulfil your order, we will inform you by email and refund all payments.

5.3 A contract is only concluded if we have issued an order confirmation to you and only in respect of the products specified in it. These terms and conditions form an integral part of the contract.

5.4 If your order consists of more than one Product, the Products may be delivered in separate shipments.

5.5 We reserve the right to remove Products from the Website or edit/remove material/content from the Website at any time. We are not liable to you or any third party for this.

5.6 We reserve the right to refuse or reject an order at any time (including after sending an order confirmation). We will not be liable to you or any third party for this.

5.7 If we cancel your order after receiving payment (and even after sending an order confirmation), the payment will be refunded to you in full.

6. Payment

6.1 You may pay for the Products using one of the payment processors listed on our website.

6.2 You may also pay for all or part of your order using a promotional voucher provided by us. Promotional vouchers can only be redeemed online at checkout.

6.3 We may use payment processors for payments. You agree that we may pass on documents and information about you, including personal data, to these payment processors.

6.4 We are not a regulated payment processor or money service provider and are not responsible for payment errors caused by payment processors.

6.5 It is your responsibility to provide complete and accurate information during the payment process. All payments must be made with your own funds.

6.6 We are not responsible for any unauthorised use of your cards by third parties, even if they have been reported stolen.

6.7 You must not make or attempt to make any chargebacks in relation to payments for Products.

6.8 You shall indemnify us against any refunds or cancellations of payments made by you.

7. Delivery

7.1 We will endeavour to deliver your order to the delivery address provided.

7.2 An estimated delivery date will be provided at checkout.

7.3 We may notify you if we are unable to meet the estimated delivery date.

8. Cancellation or Amendment of Order

8.1 An order placed on our website can be cancelled or amended by sending us an email.

8.2 Orders are triggered immediately after submission.

9. Defective Products

9.1 You acknowledge that the Products are standard products and not custom-made.

10. Returns and Refunds

10.1 Our returns policy is an integral part of these terms and conditions.

11. Coupons

11.1 You can use our promotional coupons or discounts when paying for products on the Website.

12. Permitted Use

12.1 You must not use our website in any unlawful or harmful manner.

13. Links to the Website

13.1 Links from our website to other third party websites are provided for information purposes only.

14. Intellectual Property Rights

14.1 The code, structure and organisation of the Website are protected by intellectual property rights.

15. Data Protection

15.1 Our Privacy Policy is an integral part of these Terms.

16. Viruses

16.1 We do not warrant that our Website is secure or free from errors or viruses.

17. Liability

17.1 Subject to applicable law, we are not responsible for losses suffered as a result of use of our Website.

18. Indemnity

18.1 You shall indemnify the Indemnified Parties fully against all claims arising out of your breach.

19. Force Majeure Event

19.1 If a Force Majeure Event lasts for more than one week, we may terminate these Terms.

20. Changes

20.1 We may change these Terms from time to time.

21. Your Breach

21.1 If you breach these Terms, we may take appropriate action.

22. Termination and Suspension

22.1 You may stop using the Website at any time.

23. Effect of Termination

23.1 Termination shall immediately terminate any obligation to provide customer service.

24. General Provisions

24.1 You may not assign any of your rights under these Terms.

25. Governing Law

25.1 These Terms shall be governed by and construed in accordance with the laws of Hong Kong.

26. Interpretation

26.1 In these Terms:

* “Agreement” means your order for one or more Products in accordance with these Terms, which we accept in accordance with Section 4.3.

* “Customer” means any natural person who places an Order on the Website.

* “Delivery Address” means the delivery address specified in the relevant Order.

* “Expected Delivery Date” means the date on which an Order is expected to be delivered.

* “Force Majeure Event” means any event or circumstance which prevents or delays us from performing any obligation under these Terms and which is beyond our control; which is due to a cause beyond our reasonable control and which is not attributable to our failure to exercise all due care to prevent such failure or delay, and includes war or threat of war; acts of God; natural or nuclear disasters; riots or civil commotion; pandemics, acts of terrorism, vandalism, fire or flood, compliance with new law or order of a government or judicial authority, closure of airports or ports or commercial dispute that has no connection with the party affected by the event or situation causing the work to be stopped or slowed down.

* “Indemnified Parties” means us, any of our subsidiaries and their respective directors, employees, contractors and agents.

* “Intellectual Property Rights” means all intellectual property rights, including patents, trademarks, design rights, copyright, database rights, trade secrets and all rights of a similar nature.

* “Order” means the order you place through our website to purchase one or more products from us.

* “Order Confirmation” means the email we send to you to confirm your order.

* “Payment Agent” means a third party payment processor used by us.

* “Product” means a product offered on our Website.

* “Website” means the Website.

* “Website Infrastructure” means all of our systems (including code) that enable, provide or describe the Website.

26.2 References to “sections” are to the sections of these Terms and Conditions.

26.3 Headings are for ease of reference only and shall not affect the construction or structure of these Terms and Conditions.

26.4 Words used in the singular include the plural and vice versa. Words expressing gender include all genders, and references to persons include individuals, companies, entities, firms or partnerships.

If you have any questions or concerns about these Terms, the Site or the Products, please send us an email.

Company information

Operating Hours:

  • Monday to Friday: 08:00 – 18:00
  • Saturday and Sunday: 10:00 – 16:00

These Terms of Use and any separate agreements whereby we provide you with services shall be governed by and construed in accordance with the laws of Hong Kong.

APEX STO LIMITED
SUITE C, LEVEL 7, WORLD TRUST TOWER,
50 STANLEY STREET, CENTRAL HONG KONG

For any questions or complaints, especially regarding possible infringement of intellectual property rights, please send an email to IP@whosebilling.com.