Return & Refund Policy

We strive to ensure you are completely satisfied with your purchase. If you are not, our return policy makes the process simple and transparent.

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30-Day Returns

Initiate a return within 30 days of delivery.

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Quick Refund

Processed within 7 days after approved return.

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Return Shipping

You are responsible for return shipping costs (unless the item is defective).

How to Initiate a Return

To start a return, please contact us at support@evajansson.com and include the following information:

  • Your order number.
  • The reason for the return (please attach clear photos if the item is damaged, incorrect, or defective).

Our customer service team will get back to you with return instructions and the return address. Once we have received and inspected the item, your refund will be processed.

Return Conditions

Timeframe: You must contact us within 30 days of the delivery date to initiate a return.

Eligibility Requirements

For a return to be approved, the item must meet the following requirements:

  • The item must be unused and in the same condition as when you received it.
  • The item must be in its original packaging.

Exceptions / Non-returnable Items

The following items cannot be returned for a refund to the original payment method:

  • Gift cards.
  • Sale items (these can be returned for store credit, but not for a cash refund).

Note: No refund will be issued if the item has been used, damaged by the customer, or if the incorrect item is returned.

Refunds & Exchanges

Refunds

Once we have approved your return, you will receive a full refund within 7 days to the same payment method used for the order. No restocking fee is charged.

Incorrect or Damaged Item

If you have received an item that is defective, damaged, or incorrect, please contact us within 7 days of the delivery date with clear photos showing the issue. We will review your case and provide instructions.

Exchanges

We only offer exchanges for items that are defective or damaged. Contact us at support@evajansson.com to start an exchange.
📌 Note: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you have done all of this and you still have not received your refund yet, please contact us.

Contact Information

Have questions? Our customer service team is available during the hours below and usually responds shortly.